Module Descriptions

• CERTIFICATE IV IN FRONTLINE MANAGEMENT [BSB40807]
• DIPLOMA OF MANAGEMENT [BSB51107]

MODULE 1: PERSONAL ORGANISATION AND DEVELOPMENT

As a manager, you will have responsibility for planning your own work schedules, and monitoring your own performance and improvement, as well as that of team members. Workplaces are constantly evolving and to be able to adapt to a changing environment you need to assess your skills and identify professional development goals.

At the end of this module you will be able to:

• establish your own work goals
• prioritise competing work demands
• devise and implement a skill development plan.

This module is based on:
BSBWOR404A
BSBWOR501A

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MODULE 2: EFFECTIVE WORKPLACE RELATIONSHIPS

Managers have an important role in building relationships and sharing information within teams. To build effective relationships to achieve team results, your colleagues must trust you. You need to maintain networks within and outside your workplace by communicating and disseminating information effectively and efficiently. To do so, you must develop a range of interpersonal and conflict management skills.

At the end of this module you will be able to:

• collect, analyse and communicate workplace information
• develop trust and confidence among colleagues and customers
• develop and maintain networks and workplace relationships
• manage workplace problems and conflict.

This module is based on:
BSBWOR401A

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MODULE 3: OPERATIONAL PLANNING

Operational plans define what needs to be done in specific areas to achieve the organisation's strategic goals. As a manager, you will have a key role implementing and monitoring the performance of operational plans to ensure that the team and organisational goals are achieved. You will also have responsibility for ensuring that resources required to achieve operational plans are available. Finally, you will need to regularly report on the performance of operational plans.

At the end of this module you will be able to:

• develop an operational plan
• plan and manage resource acquisition
• monitor and review operational performance.

This module is based on:
BSBMGT402A
BSBMGT515A

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MODULE 4: WORKPLACE SAFETY

The importance of workplace safety cannot be overstated. As a manager you must ensure the safety of your team members by monitoring their work environment. You will have a key role in implementing, monitoring and continuously improving occupational health and safety (OH&S).You will also have responsibility for ensuring that systems and resources required to ensure a safe workplace are maintained.

At the end of this module you will be able to:

• identify the workplace safety laws that apply to all Australian workplaces
• establish, monitor and maintain an organisation's health and safety policies, procedures and systems
• establish and maintain consultative arrangements for workplace safety
• establish, monitor and maintain procedures for identifying workplace hazards and assessing and controlling risks
• establish and maintain a quality health and safety management system.

This module is based on:
BSBOHS407A
BSBOHS509A

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MODULE 5: TEAM EFFECTIVENESS

Managers must lead and manage efficient and effective work teams. They play a prominent part in team planning, supervising the performance of the team and developing team cohesion by liaising between senior managers and team members. To ensure team effectiveness, frontline managers must develop team plans to meet expected outcomes, lead the work team, and proactively work with senior managers.

At the end of this module you will be able to:

• plan to achieve team outcomes
• develop team cohesion
• participate in and facilitate team work
• liaise with management and other stakeholders.

This module is based on:
BSBWOR402A
BSBWOR502B

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MODULE 6: INFORMATION SYSTEMS

One of the key roles of the frontline manager is as an effective knowledge manager. Managers need to identify the information needs of their areas/business units and use this information to prepare business plans, budgets and other workplace proposals. To do this effectively, they must implement systems and processes that provide team members with useful, accurate and reliable information to aid their decision-making and planning processes.

At the end of this module you will be able to:

• organise training in the use of the organisation's information and knowledge management systems
• manage staff use of the organisation's information and knowledge management systems
• review the effectiveness of the organisation's information and knowledge management systems in achieving intended outcomes.

This module is based on:
BSBINM401A
BSBINM501A

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MODULE 7: CUSTOMER SERVICE

Managers have the responsibility to provide their internal and external customers with quality products and services. The manager's role is to coordinate the processes of identifying customers' requirements, planning to meet these requirements and ensuring processes are developed to deliver quality customer service.

At the end of this module you will be able to:

• plan to meet customer requirements
• ensure the delivery of quality products and services
• evaluate, report on, and make improvements to customer service using a variety of strategies.

This module is based on:
BSBCUS401A
BSBCUS501A

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MODULE 8: CONTINUOUS IMPROVEMENT

As a manager, you will carry out continuous improvement of systems and processes in your team or business unit. This role requires you to promote a culture that facilitates the monitoring and review of performance and ensures that opportunities for continuous improvement are identified.

At the end of this module you will be able to:

• implement continuous improvement processes
• support team members to take responsibility for continuous improvement
• monitor and adjust performance strategies
• manage opportunities for further improvement

This module is based on:
BSBMGT403A
BSBMGT516C

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MODULE 10: LEARNING AND DEVELOPMENT

Managers in learning organisations must ensure that all team members are actively involved in acquiring and sharing new knowledge and collaborating within and across area/business units to solve workplace problems and identify improvement opportunities. To do this effectively, managers must respect their employees, value the diversity of their ideas and knowledge and, in consultation with team members, provide a range of formal and informal learning opportunities for individuals to participate in.

At the end of this module you will be able to:

• create learning and development opportunities for individuals that meet both their personal needs and the needs of the team or organisation
• facilitate and promote learning within your team
• evaluate the learning opportunities provided to your team members and negotiate improvements as required.

This module is based on:
BSBLED401A
BSBLED501A

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MODULE 13: BUDGETS AND FINANCIAL PLANS

Managing your team's finances is a crucial part of your role. As a manager, you will be involved in a variety of budgeting and financial planning activities. Depending on the size and structure of your organisation, you will be responsible for some or perhaps all of these activities.

At the end of this module you will be able to:

• explain the uses to which budgets are put in the work team
• develop team budgets
• implement team budgets
• monitor and control team budgets
• evaluate the financial performance of the work team.

This module is based on:
BSBFIM501A

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MODULE 14: MANAGING PROJECTS

Successful projects are the culmination of a number of planning, monitoring and management activities. Effective project managers need to be highly organised and have a range of interpersonal and people management skills. Projects involve a range of people working together to complete a number of complex activities within a set timeframe.

At the end of this module you will be able to:

• define projects
• develop a project plan
• administer projects and monitor project progress
• finalise project activities
• review projects.

This module is based on:
BSBPMG510A

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MODULE 15: PEOPLE PERFORMANCE

Sometime in your work life, you'll have heard a manager say something like, 'Our people are our greatest asset'. While you may have dismissed it as a cliché, it's true. Effective people management saves the organisation money and gives it a competitive edge. An important part of management is managing and appraising your team's performance.

Effective people management requires you to support and motivate your team to perform at their best. It requires you to set clear standards and communicate these standards and your expectations to team members. The upside of managing and appraising performance is that you have the opportunity to recognise and reward those who perform well, the downside is that you also have to manage poor performance and may have to discipline and/or terminate employees who do not perform well.

At the end of this module you will be able to:

• allocate work to groups and individuals
• assess an individual's workplace performance
• provide feedback to individuals
• follow up on performance issues and achievements.

This module is based on:
BSBMGT502B

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MODULE 16: LEADERSHIP

One of the many aspects of becoming a manager is learning to take on a leadership role within your team. In the past, leadership was seen as solely the responsibility of senior managers. However, in modern organisations, leadership is seen as a collective responsibility, dispersed across the organisation—team leaders, supervisors and middle managers are all expected to demonstrate leadership in carrying out their roles.

For some people, becoming a leader is a natural, easy process. For others, it's the most uncomfortable aspect of their new job role. Not everyone sees himself or herself as a leader. However, as a manager your team members will look to you as a role model, so it is important that you are able to show leadership by modelling high standards of performance and behaviour.

At the end of this module you will be able to:

• model high standards of management performance and behaviour
• enhance your organisation's image through your behaviour and performance
• make informed decisions.

This module is based on:
BSBMGT401A

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MODULE 17: RISK MANAGEMENT

A structured and systematic approach to risk management results in improved organisational performance. Managing risk is a fundamental part of any manager’s job. Risk management is not a new concept, but modern workplaces now regard proactive risk management as an integral part of their operations. All managers should be familiar with the range of risk management techniques and tools that can be used to identify, assess and monitor the different types of risks that can arise in their organisations.

At the end of this module you will be able to:

• define the different types of organisational risks
• identify risks
• analyse risks
• select, implement and treat risks.

This module is based on:
BSBRSK401A
BSBRSK501A

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MODULE 18: EFFECTIVE PRESENTATIONS

The 21st century is characterised by information overload. The volume of information out there can leave us feeling swamped, which also means that a lot of messages will go unheard. With so much information—and so many different messages—out there, it’s essential that you know the best ways to present information in order to get your message across.

An important part of being a manager, supervisor or team leader is making presentations—whether to your team, your managers, a board or the broader community. All presentations vary in their degree of formality, so a range of interpersonal, communication and presentation skills are essential for managers in their day-to-day work. These skills are also likely to get you noticed, respected and promoted.

At the end of this module you will be able to:

• prepare, deliver and evaluate a presentation
• identify the principles of effective communication
• use culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities.

This module is based on:
BSBCMM401A